Privacy policy

Effective Date: 20.03.2025
Latest Update: 20.03.2025

1. Introduction

Welcome to MindCore ("we," "our," or "us"), a mobile application developed by CarrotSauce LLC. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA/CPRA), and other applicable laws.

Please read this privacy policy carefully as it describes our privacy practices and how we will collect, use, and disclose any personal information we collect from you, or that you provide to us, in connection with MindCore. This privacy policy forms a part of and is incorporated into the Terms of Use for MindCore.

2. Data We Collect

We may collect and process the following personal information about you:

  • Information You Provide: Name, email address and any other details you provide when creating an account or using app features.

  • Automatically Collected Data: Location, device information, system performance information, usage data, and logs.

  • Communications with Us: You may also provide us with information when you provide us feedback or communicate with our customer support team about a support question.

  • Third-Party Data: Information from third-party services that may identify you as an individual or allow online or offline contact with you as an individual (e.g., authentication providers, analytics tools).

  • Mobile Analytics: Information such as how often you engage with MindCore, the events that occur within MindCore, aggregated usage and performance data, and where MindCore was downloaded from. We may link the information we store within the analytics software to any personal information you submit within the mobile application.

Please note: We do not store any personal notes, journal entries, mood logs, or thought tune-up submissions on our servers. All such data is kept exclusively on your device.

In our cloud database (Firebase), we store only the following information to support account management and communication:

  • Your email address

  • Optional first and last name

  • Unique user identifier (UID)

  • Your acceptance of the Terms of Use and Privacy Policy

  • Push notification token (to send important system messages)

This information is necessary to provide secure access to your account, manage subscriptions, and send essential notifications.

We may also ask you to complete surveys that we use for research purposes. Your participation in these surveys is entirely voluntary and will not impact your use of any of the services.

3. How We Use Your Data

We process your personal data for the following purposes:

  • To provide and improve our services

  • To respond to your requests, resolve disputes, and/or troubleshoot problems

  • To provide you with information related to MindCore that will facilitate your engagement with MindCore

  • To analyze app usage and optimize user experience

  • To send notifications and updates (with your consent)

  • To comply with legal obligations

We will communicate with you primarily in the form of texts, push alerts, and emails. You can manage the frequency and/or opt out of receiving these communications by changing your settings on the App, and/or clicking the “Unsubscribe” link at the bottom of each marketing email. Please note that even if you unsubscribe or opt out of our emails, we may still send you services-related communications (e.g., emails related to your account or the MindCore app).

4. Legal Basis for Processing

If you are in the EU, our legal grounds for processing your personal information include:

  • The use is necessary to fulfill our commitments to you under applicable terms or to administer your account

  • The use is necessary for compliance with a legal obligation

  • The use is necessary to protect your vital interests or those of another person

  • We have a legitimate interest in using your information (e.g., to improve services, communicate with users, ensure security)

  • You have given us your consent

If you are located in the EEA, the UK, or Switzerland and have concerns about our data processing, you have the right to contact your local Data Protection Authority:

US Privacy Laws

Some US states require us to provide additional details about the categories of personal information we collect and how we use it.

In the last 12 months, we collected the following categories of personal information, depending on the services used:

  • Identifiers (e.g., name, contact details, device ID)

  • Commercial information (e.g., billing and purchase history)

  • Protected characteristics (e.g., gender from surveys)

  • Internet activity (e.g., usage of our services)

  • Geolocation data (e.g., IP-based location)

  • Audio, electronic, visual, or similar information (e.g., photos if uploaded)

We collect this data for the purposes outlined in the “How We Use Your Data” section and retain it according to our “Data Retention” policy.

Your rights in certain US states include:

  • Access to your data and information about data practices

  • Deletion or correction of your personal information

  • Opt-out of sale or sharing of your data

  • Data portability

  • Non-discrimination for exercising your rights

We do not “sell” or “share” your personal data. We do not knowingly collect or share the personal data of minors under 16.

5. Your Rights

If applicable in your region, you have the right to:

  • Access, correct, or delete your data

  • Withdraw consent

  • Object to processing

  • Request data portability

  • Opt out of data sales (we do not sell your data)

  • Lodge a complaint with a data protection authority

To exercise these rights, contact us at: legal@mindcoreapp.com

6. Data Sharing and Transfers

We might share your data with:

  • Third-Party Service Providers: Google Analytics, Firebase, Expo, RevenueCat

  • Legal Compliance: If required by law

  • International Transfers: If you are in the EU, your data may be transferred outside the EEA. We take steps to protect it, such as using Standard Contractual Clauses approved by the European Commission.

7. Data Retention

We retain your data as long as necessary for the purposes for which it was collected and to meet legal and business obligations.

You may delete your account and data via the app settings.

8. Security Measures

We use industry-standard measures (e.g., Firebase security) to protect your data.

However, no method of transmission is fully secure. Please safeguard your login credentials and device access.

9. Third Party Websites

MindCore may contain links to external websites. This Privacy Policy does not cover those sites. Review their privacy notices before using them.

10. Children's Privacy

MindCore is not intended for children under 13. We do not knowingly collect personal information from children. If we learn a user is under 13, we will delete their data.

11. Changes to This Policy

We may update this policy from time to time. Continued use of MindCore indicates acceptance of the updated policy. We may notify you of changes via in-app messages or email

12. Contact Us

If you have any questions or concerns, contact us at: legal@mindcoreapp.com

Important Disclaimer

MindCore provides self-help tools and content prepared by practicing psychologists. However, the App does not offer medical or psychological diagnoses, treatment, or professional health advice.

If you are experiencing severe mental health challenges or require professional care, we strongly recommend consulting with a qualified healthcare provider or licensed mental health professional.